Customer care trainee report Essay Example | Topics and Well Written Essays - 1750 words

Customer care trainee report - Essay Example On a simpler note, it is about delighting the customers so that they will continue doing business with the company. Customer service is also defined to be a sequence or even a cycle of activities designed to enhance the level of customer satisfaction which is the feeling that a service or a product has met the customer's expectation. Finally, for a customer, it is "a function of how well an organization is able to constantly and consistently exceed the needs of the customers." ("Making A Point of Good Customer Service") Maximizing profit by providing excellent quality service is necessary and crucial. Companies need to know the way to succeed from the combination of customer loyalty, efficiency, and revenue. For most successful firms, they put customers at the core of organization's business system making it the most important aspect for profit generation. What makes companies be at the top of the game at the market place is the commitment to achieving and exceeding customer satisfaction and their continuous self assessment on how well their products and services fulfill the needs and expectations of the clientele. In order to sustain the competition, these companies have to show vision, diligence, and passion to benefit the customers. As a result of this belief, successful firms continuously deliver superior value to customers, at times, regardless of the products conditions. For instance, one's products may appear to be obsolete compared to others; however, top businesses are still able to sell t hese goods because of their ability to build the products' value to the customers on a consistent and continuous basis. Value is created by explaining the benefits of the products or services, addressing concerns, queries, or problems, and uncovering the needs of customers. A company that can present greater advantages to a customer is the frontrunner at the business world. Companies lose so much when they ignore the customers' needs, do not show any distinctive competence or customer empathy. Many products remain to be unsold and even with excessive marketing efforts; it still cannot influence customers to avail of either the products or services. It further irks the customers when they feel that companies are only after their money through alluring advertisements and publicities, and nothing more. The skill to be able to deliver the value to your clients is through excellent verbal and non-verbal communication skills and active listening. There are simple rules on how to maintain exceptional quality customer service starting with learning how to listen. It is said that when customers have complaints, it is usually because of something. Companies need to accept complaints positively; first, as a chance to give more details about a concern, second, as a means to learn something. Through this, companies are given the opportunity to better their goods and services at the proposition of the customers. Interrupting a complaining client is never a good way to resolve issues; on the contrary this is the easiest way to drive them away. Remember that one unsatisfied customer tells about twenty people and a business cannot afford to lose clients simply because they cannot patiently listen to customers concerns or that they take things